Effective Date: April 24, 2025

1. Introduction

Welcome to www.ntsa-sa.com, operated by New Trading Services & Agencies Company (NTSA). By accessing or using our website, you agree to be legally bound by these Terms and Conditions, which are governed by the laws of the Kingdom of Saudi Arabia.

2. Use of the Website

  • Eligibility: You must be at least 18 years old or of legal age in your jurisdiction to use this website.

  • Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

  • Prohibited Use: You agree not to use the website for any purpose that is unlawful, prohibited by these Terms, or harms NTSA, its users, or third parties. This includes, but is not limited to, fraud, misuse, hacking, or transmitting harmful content.

3. Product Information

We make every effort to ensure the accuracy of product descriptions, pricing, and images. However, we do not guarantee that all content is free from errors. NTSA reserves the right to correct any inaccuracies without prior notice.

4. Orders and Payments

  • Order Acceptance: All orders are subject to acceptance, verification, and product availability.

  • Pricing: Prices are listed in SAR (Saudi Riyal) and may change without prior notice.

  • Payment Methods: Payments must be made using the methods available at checkout. We use secure payment gateways compliant with Saudi regulations.

5. Shipping and Delivery

Shipping costs and delivery times may vary based on the product and destination. While we strive to meet delivery timelines, NTSA is not responsible for delays caused by third-party logistics providers or unforeseen events (force majeure).

6. Returns and Refunds

Returns and refunds are subject to the terms outlined in our Return Policy. As per Saudi e-Commerce Law, customers have the right to return products within 7 days of receipt, unless the goods fall under exemptions (e.g., perishable or custom-made items).

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of NTSA or its licensors and is protected by applicable intellectual property laws. Unauthorized use or reproduction is strictly prohibited.

8. Limitation of Liability

To the maximum extent permitted by Saudi law, NTSA shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use of or inability to use our website or products.

9. Governing Law and Jurisdiction

These Terms and any disputes related to them shall be governed by the laws of the Kingdom of Saudi Arabia. Disputes shall be resolved before the competent Saudi courts.

10. Changes to Terms

NTSA may revise these Terms and Conditions at any time. Updates will be posted on this page with the updated effective date. Continued use of the website after changes constitutes acceptance of the new terms.